There is only one chance to make a First Impression.

A customer’s impression of our your business is defined within the first minutes of their initial interaction. This is our opportunity to create a positive image for the client we are representing. We excel at these opportunities because it is all we do as a Contact Center. These successful interactions are why we exist and are becoming a critical element to sales and service support for businesses and professionals.

How Can I Compete?

Competition isn’t fair. Small companies have competitive challenges that can seem impossible to overcome. This is where AEI and our team of strategic partners enable a small business to compete with larger ones on level footing. Not only are we able to provide unsurpassed contact center services, sales, customer service and customer retention programs, but we will do so with the care and personal touch emblematic of a small business.


AEI Acquires Installation Nation
In a move to further expand Nationwide Installation Capabilities, AEI has acquired Installation Nation to better provide current and future business partners with total installation solutions across a wide range of services to include: Lodging and Institution Installation Services, Digital Signage, Multi Dwelling Installation Services, Home Security and Total Home Automation, Residential and Commercial Flat Panel Installations, Home Theatre Installations and the most comprehensive Satellite Television Installation Services Footprint Nationwide.

New Partnership Formed
AEI is happy to announce our agreement with SBC to provide Commercial and MDU installation support for DirecTV in specific markets.

Total Satellite TV Dealer Support
AEI offers an affordable turnkey program for satellite TV dealers providing a seamless extension of their business to include: call center services, tech dispatch, installation and churn management.

AEI Opens Fourth Contact Center in Destin, Florida
This luxurious new space will support 50 specialized representatives and up to 6 project managers to accommodate the new and specialized needs of AEI’s diverse clientele.

AEI and Installation Nation team with LifeShield Wireless Home Security to provide Nationwide Installation, Sales and Service.


Total Customer Service Solutions
Inbound Sales Campaign Conversions
Inbound Order Entry and Support
Customer Satisfaction Surveys
Customer Retention Programs
Nationwide Installation Services
Installation and Delivery Services
Nationwide Event Field Tech Support
Warranty Sales and Services
Outbound Customer Contact Services
Membership or Subscriber Renewal Services

Recent Updates

Case Study: Bail Bonds Company Telephone System Upgrade

Jan 15, 2018: We were contacted just last month by a bail bond company in Marietta, Georgia (Cobb County) who services a large population of Atlanta. The problem was with their telephone system. They had a lot of calls coming in, but a good amount of them were being dropped and not transferred to the intended bondsman. The way that the phone system works is simple. A person looks online for a Cobb County bail bonds agent and stumbles across our client’s website. After they call, they are given a few different menu options to suit their needs. In other words, if someone needs a bail bond in Cobb County, then they would press one. If they needed bail bonds for the City of Atlanta, they would press two, and so on. What we did was rearrange the transfer process so that a whopping 95% of their calls could go through. They were using an inferior phone service before and now everything is completely automated and their business is up by 20%! Call us for more details on how we can help your business. Here is the contact information for their bail bonds company with contact details if you need to call them for a reference.

Bail Bonding Now
400 W Peachtree St NW Suite #4 – 1136
Atlanta, GA 30308