A FEW WORDS ABOUT US
AEI, Entirely U.S. based, and proud of it! Serving a wide-breadth of clients across dozens of industries, from the world’s leading providers of Satellite Entertainment products and services to small or mid-sized businesses and Healthcare Professionals, AEI consistently provides our clients professional total customer contact services as well as high conversion sales and marketing programs.
WHAT WE OFFER
AEI Provides a seamless extension of your business and business development solutions. We define Business Development as helping our clients to identify opportunities and overcome obstacles to improve their customer service, customer retention and sales via our specialized services and infrastructure support.
AEI can provide turnkey installation solutions and service in a nationwide footprint for our clients. By transparently offering our services, our clients have the ability to easily integrate AEI into their existing business infrastructure. With extensive experience in residential, commercial and multi-unit facilities, our menu of installation specialties include: Satellite Television, Flat Panel Television and Home Theatre, White Glove Home or Commercial Installation and Delivery Services, Home and Commercial Security Systems and Digital Signage to name a few.
Whether you are in need of full nationwide coverage, regional services or single-site multi-system services, AEI offers comprehensive solutions that will meet the high expectations your customers deserve and expect.
AEI is a valuable resource for businesses large and small who need creative infrastructure support, but may not have the personnel, or inclination to do the work in-house. Our Remote Receptionist Service enables a business to give their clients a feeling of connection during and beyond normal business hours. Our ability to seamlessly become an extension of our client’s office allows us to take orders or schedule appointments in real time while providing total visibility end to end through our proprietary web based service.
Benefits of Remote Receptionist include:
- No Missed Calls
- Increased Customer Confidence
- New Business Opportunities
- More Productive Days
- Appointment Confirmation Services
- Improved Efficiency
- Competitive Advantages
- Cost Effective Programs Based Upon Usage
I would strongly recommend AEI to any business with customer service challenges. Their dedicated team of CSRs has learned our product line and has become a seamless part of our business.Elaine M
Any company will be very pleased to choose AEI for their “end to end” installation services and support, and they come with my highest recommendation.Stephen B, DirecTV
AEI has enabled us to work with one service and installation vendor nationally and has saved us a tremendous amount of time and money in the process.James C
GOOD SOLUTIONS FOR YOUR BUSINESS:
- Inbound and Outbound services
- Professional Contact Center Representatives Trained and Managed to become a seamless extension of your business
- Trained representatives will respond to your customer needs when needed 24/7/365
- Personal and Business Remote Receptionist Service
- Customer Satisfaction Surveys to help customer retention and increase revenue
- Order Entry
- Warranty and Service Contract Sales
- Dispatching Services
AEI plans to expand our list of Charities in 2013. Some we currently support include:
- American Red Cross
- Toys for Tots
- American Heart Association
- Ronald McDonald House