ON LINE SUPPORT

Customer support is a 24/7/365 commitment and many businesses provide adequate service during hours convenient to them. AEI can help our clients provide unsurpassed support to their customers appearing as a seamless extension of their business that will drive a deeper feeling of consumer confidence and consequent customer loyalty. Our programs and processes will change and adapt as our clients needs change.

Our representatives will take part in on-going training to keep fully abreast of new products and service offerings our client may want to promote. When a customer is interested in additional information, we can either process an order internally or live transfer them to client sales personnel.

PROGRAM FEATURES

  • 24/7/365 Service
  • Customized Automated Voice Menus
  • Latest Contact Center Technologies
  • Real Time Reporting
  • Dedicated Project Manager
  • Ongoing Representative Training
  • English and Spanish Speaking Representatives
  • Fulfillment and Shipping
  • New product or Service Announcements
  • Hot Transfers
  • Order Entry
  • Customer Satisfaction Surveys
  • Warranty Sales

REVENUE SHARING OPPORTUNITIES

We have such confidence in our ability to professionally sell your services and upsell during the course of business, that we are willing to test and entertain programs that are 100% results driven. Give us the chance to show you what we can do for your business. It doesn’t work for us unless it works for you.

TURN IDEAS TO ACTION

Too many times a great idea never gets acted upon due to time constraints, lack of personnel or an inability to test it quickly to find out if it is going to work at all. Let AEI Inc. help you with these pilot programs. We are excited about testing revenue sharing opportunities where risk and rewards are shared based upon the success of the program. Call today to set up a meeting to discuss your innovative product or service.

CORPORATE CULTURE

We will take the time to learn your products, your message and will treat your customers as an extension of your business. Team managers in our call centers will immerse themselves in your programs to be able to assure a continuity of representation seamlessly from representative to representative.

SPECIAL OFFERS

Maximizing profits is everyone’s ultimate goal. AEI Inc. will make Special Offers available to your customers from time to time that you may want to consider to dramatically increase revenue per call.

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